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Hendricks County Bank & Trust puts customers first with Abrigo Community Lending

Abrigo Community Lending enables growth

A lending solution designed for community banks and credit unions

Like many banks, Hendricks County Bank and Trust (HCBT) is facing growing competition in its central Indiana region. Colin Hinkle, the bank’s sole credit analyst, and HCBT President Jerry Orem knew they needed a change to set their bank apart.   

 Hinkle was seeking more efficient processes for his lending team when he first investigated Abrigo Community Lending, a new lending solution designed for community banks and credit unions. In particular, he wanted a way to work commercial loans faster since they are HCBT’s bread and butter. Hinkle knew relationship management and fast service would help his bank stand out. An LOS system seemed like the best investment he could make to ease the burden of manual labor for his staff and provide the speed customers want.  

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“It can be difficult to grow and adapt as a community bank . . . We need differentiators of speed and personalized service to keep our competitive edge. And I believe Abrigo Community Lending can be that differentiator.”   
Colin Hinkle, Credit Analyst, Hendricks County Bank & Trust

Save time and empower staff with trustworthy, accessible data

Having the information they need at their fingertips saves HCBT lenders hours of time per loan. On top of its efficiency, the new loan workflow cannot move forward until each page of information is filled out, leaving less room for error from an auditing and compliance standpoint. Hinkle looks forward to using the software to help branch managers become more confident lenders, particularly in the consumer space where the bank has not put its focus before.

“I think that by getting branch managers involved in training from the start and showing them how easy it can be to do consumer loans, they’ll be empowered to be more confident and have structure and support that prevents mistakes. As we get better and faster, I think we’ll see some growth on the consumer side.”

Abrigo Community Lending has made it possible to crosstrain tellers and other staff members in lending roles at the bank. The workflow's simplicity allows HCBT staff to succeed by following the instructions to completion. “It empowers people to want to learn more and gives them upward mobility,” Hinkle said.

Download the case study to read more.

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