Like many community banks, Capital City Bank is facing growing competition from larger financial institutions and the increased expectations of customers accustomed to fast, digital-first service. As the bank began to expand into the Atlanta area hoping to boost small business lending, Senior Vice President Daniel Fowler and his team knew they needed to innovate to thrive in new markets. Capital City Bank sought a comprehensive solution that would not only speed up their lending process but also allow them to reduce errors and improve compliance. When they began beta testing Abrigo’s platform, they immediately saw the benefits of streamlining their lending operations.
“The automation is what really stood out,” Daniel Fowler said. “We were impressed with how we could build workflows that automate much of the decision-making process, which allows us to serve our small business customers with the same speed and accuracy that we give our consumer loan customers.”
