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5 Ways suspicious activity monitoring services can bring staff relief

Terri Luttrell, CAMS-Audit, CFCS
January 21, 2025
Read Time: 0 min

Taking a vacation is often a well-deserved break, but for financial crime professionals, it can trigger significant stress. Fraud and AML/CFT suspicious activity monitoring is a cornerstone of any AML program and a critical part of a financial institution’s safety and soundness. However, compliance departments are frequently understaffed. Unexpected disruptions like turnover or family leave can exacerbate an already challenging workload for staff.  

The situation becomes even more complex when seasonality or other events arise, such as: 

  • An AML or fraud staff member takes extended leave or has an unplanned exit from the team;  
  • An increased volume of specific suspicious activity alerts, such as during tax season or holiday retail months; 
  • A regulator requires a look-back of alerts to identify potential missed suspicious activity. 

How would your institution manage this additional workload while maintaining compliance with daily deadlines? Do you have a backup AML staffing plan that ensures all regulatory requirements are met?  

These challenges can feel overwhelming, but hitting the panic button is unnecessary. Abrigo’s Suspicious Activity Monitoring Services (SAMS) offers a practical, scalable solution to help institutions navigate both short-term and long-term staff augmentation needs. With a team of highly trained advisors, SAMS acts as an extension of your AML/CFT and fraud teams, seamlessly integrating to provide the expertise and monitoring you need without additional training.  

With a Suspicious Activity Monitoring Services package, Abrigo assigns experienced financial crime professionals as project managers for the institution. Their goal is to help the institution where it needs it most: working alerts, investigating cases, writing SARs, conducting customer due diligence (CDD) reviews or high-risk reviews, or serving as an independent quality control arm for the institution. The concentration of work can change during the contract as the institution’s needs change.  

Here’s what an institution can expect with a Suspicious Activity Monitoring Services agreement and how it brings staff relief:  

  1. Experienced financial investigator(s) acting as an extension of the AML/CFT or fraud department: Abrigo’s Advisory Services team assigns a financial crimes professional as project manager for each institution. The project manager will lead seasoned investigators assigned to augment your AML/CFT or fraud staff to fit your unique needs. The investigators have worked with multiple transaction monitoring systems and, in most instances, can get right to work. (In fact, Abrigo works with institutions that do not use BAM+ for their transaction monitoring software.) The goal is for the AML/CFT or fraud investigators to work with the rest of your financial crimes team seamlessly. 
  2. Clear details on what an institution can expect from SAMS: Abrigo’s team schedules a kick-off call before the work begins to detail what can be expected and how the financial investigator(s) will work. Because our financial investigators come with in-depth AML/CFT and fraud compliance knowledge, they use this time to learn what systems the institution has in place and how they currently work through alerts, cases, etc. Are there specific templates they need to use, or should they create one? What level of detail do they currently rely on in their alert disposition?
  3. Detailed, high-quality work: Our fraud and AML advisory services team prides itself on providing the highest quality of work, whether they are working alerts, reviewing cases, or doing additional customer due diligence. They provide an in-depth analysis of each alert or case and the reason behind their decision to clear it or escalate. As the Abrigo team has had the opportunity to work with many institutions and their regulators, they understand what is needed in analysis and documentation to ensure a seamless examination. 
  4. A set of fresh eyes: Abrigo’s financial crimes investigators are new to an institution’s customers or members. They start their analysis without preconceived opinions and perform due diligence with fresh eyes on every aspect of a potentially suspicious transaction. This gives them the ability to look at each alert from a new, unique perspective. Our AML/CFT and fraud professionals provide a second look at an alert or transaction that the institution may have dismissed initially as not suspicious. 
  5. Sanity: With confidence in Abrigo’s advisory services team to perform the needed work, AML/CFT and fraud professionals can finally look at that vacation as a time to relax. They do not need to stress about adequate AML staffing when an employee has an unexpected illness or needs to be out for an extended period on maternity or paternity leave. Abrigo’s team of skilled and CAMS-certified investigators is here to take that added stress off the shoulders of AML/CFT and fraud teams. We know they carry enough as it is.
suspicious activity monitoring questionnaire

Staffing challenges in the financial crimes space don’t have to lead to burnout or missed deadlines. With Abrigo’s Suspicious Activity Monitoring Services, financial institutions gain a trusted partner equipped to provide targeted relief when it’s needed most. Whether responding to seasonal spikes in alerts or covering gaps left by staff absences, our experienced professionals ensure your institution stays compliant and focused on what matters most—protecting your organization and its clients. Let Abrigo help you work smarter, not harder, while ensuring your AML/CFT and fraud programs remain strong and adaptable.

About the Author

Terri Luttrell, CAMS-Audit, CFCS

Compliance and Engagement Director
Terri Luttrell is a seasoned AML professional and former director and AML/OFAC officer with over 20 years in the banking industry, working both in medium and large community and commercial banks ranging from $2 billion to $330 billion in asset size.

Full Bio

About Abrigo

Abrigo enables U.S. financial institutions to support their communities through technology that fights financial crime, grows loans and deposits, and optimizes risk. Abrigo's platform centralizes the institution's data, creates a digital user experience, ensures compliance, and delivers efficiency for scale and profitable growth.

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