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Shared AML case management: Optimizing your AML/CFT program

Terri Luttrell, CAMS-Audit, CFCS
September 30, 2024
Read Time: 0 min

Streamline fraud and AML efforts

Financial institutions that combine fraud and AML/CFT alerts into a single transaction monitoring system can strengthen defenses and improve efficiency. 

You might also like this 6-step guide for compliance with new AML/CFT program rules.

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Rethinking risk management

Risk-based and efficient monitoring systems

Suspicious activity monitoring is a cornerstone of a robust AML/CFT program and is crucial in detecting and reporting money laundering, terrorist financing, and fraud. As the Federal Financial Institutions Examination Council (FFIEC) states in its examination manual, monitoring and reporting suspicious activity is critical to the United States’ ability to combat financial crime. The end game for an investigative team is to detect illicit activity and file suspicious activity reports (SARs), which ultimately assist law enforcement in stopping criminals in their tracks.

The Financial Crimes Enforcement Network (FinCEN) and federal bank examiners understand that financial institutions can't detect all suspicious transactions. However, solid policies, procedures, and processes must be in place to monitor higher-risk products, services, customers, and geographies, in addition to understanding and detecting fraud typologies. This means that financial institutions’ suspicious activity monitoring systems must be risk-based and efficient, and this is where a shared case management approach becomes critical.

As financial crime becomes increasingly sophisticated, financial institutions must rethink how they manage risk. One critical shift is the integration of fraud and AML/CFT alerts through shared AML case management systems. This approach is not just a best practice; it’s quickly becoming a necessity for effective compliance. Shared case management helps streamline processes, reduce duplication, and improve communication between fraud and AML/CFT teams. It also directly responds to evolving regulatory requirements, especially with fraud now included in FinCEN’s national priorities.

Ending inefficient siloes

Combining fraud & AML/CFT insights

Fraud and AML/CFT programs often operate in silos, each with its own manager, alerts, and investigative processes. With financial crime evolving, the lines between fraud and money laundering have blurred. Remember, all fraud proceeds must be laundered, and AML/CFT investigators are in a unique position to see a bigger picture of illicit activity.  By combining fraud and AML/CFT alerts into a single , financial institutions can streamline case investigations and enhance detection. For example, the fraud team may flag suspicious account activity while the AML team notices large, unusual transactions. When these insights are combined, the institution can connect the dots faster and with more accuracy, resulting in quicker resolutions and reduced risk.

FinCEN’s national priorities now include fraud.

A significant change in 2021 was the inclusion of fraud in FinCEN’s AML/CFT priorities. This shift means that AML/CFT officers are now expected to focus more on fraud prevention. Historically, fraud and AML/CFT were treated as distinct risks, but the regulatory landscape is changing. Financial institutions must adapt by integrating fraud detection into their AML/CFT programs. Shared case management is critical to addressing this challenge, allowing AML/CFT officers to have complete visibility into potential fraud risks and react accordingly.

FinCEN's innovation emphasis

Managing AML and fraud cases together

The July 2024 Proposed Rule to Strengthen and Modernize Financial Institutions’ AML/CFT Programs emphasizes, among other things, innovation and process streamlining. Financial institutions are being encouraged to adopt new technologies that enhance efficiency and effectiveness. Shared case management fits right into this narrative, as it simplifies workflows and reduces redundancies. Instead of having multiple departments working in parallel, a shared system allows everyone to access the same information in real time, improving overall efficiency.

By modernizing AML/CFT programs with shared case management, financial institutions can align with regulatory expectations while improving their ability to detect and respond to financial crimes. It’s not just about compliance anymore; it’s about building a more efficient and effective program to keep up with evolving threats.

Benefits for robust AML/CFT programs

The case for shared AML case management

Shared case management offers several critical benefits for financial institutions when designing a robust AML/CFT program:

  • Enhanced collaboration: By removing the silos between fraud and AML professionals, institutions can improve collaboration and speed up investigations. This leads to faster resolution times and a more coordinated approach to managing risk.
  • Improved detection: Shared case management allows institutions to analyze data from both fraud and AML alerts, leading to more comprehensive insights. This holistic view helps detect more complex schemes involving different types of financial crime.
  • Regulatory alignment: As fraud is now part of FinCEN’s national priorities, integrating fraud detection into AML/CFT programs is essential for compliance. Shared case management ensures that institutions are prepared to meet requirements outlined by regulatory authorities.
  • Streamlined processes: By combining fraud and AML alerts into one system, financial institutions can streamline their processes, reduce duplication, and improve overall efficiency. This is especially important as staffing shortages are impacting AML/CFT and fraud departments.

 

Better response to evolving threats

Financial crimes are becoming more complex, and the traditional siloed approach to managing fraud and AML/CFT risks is no longer sufficient. Shared AML case management offers a way forward, helping institutions respond more effectively to evolving threats while staying compliant with new regulations. It isn’t just a tool—it’s a necessity. Using one system to investigate, report, and manage suspicious activities allows institutions to manage alerts by identifying patterns that may go unnoticed. By integrating fraud and AML/CFT programs into one case management system, financial institutions can strengthen their defenses, improve efficiency, and stay ahead of the regulatory curve.

 

Is your AML/CFT program ready for additional scrutiny and new program rules? A solution with shared fraud and AML case management can help.

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About the Author

Terri Luttrell, CAMS-Audit, CFCS

Compliance and Engagement Director
Terri Luttrell is a seasoned AML professional and former director and AML/OFAC officer with over 20 years in the banking industry, working both in medium and large community and commercial banks ranging from $2 billion to $330 billion in asset size.

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About Abrigo

Abrigo enables U.S. financial institutions to support their communities through technology that fights financial crime, grows loans and deposits, and optimizes risk. Abrigo's platform centralizes the institution's data, creates a digital user experience, ensures compliance, and delivers efficiency for scale and profitable growth.

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