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The evolution of AI & lending: Parallel journeys shaping the future

Sriram Tirunellayi
February 12, 2025
Read Time: 0 min

Banks & credit unions have long used technology to solve challenges

AI today is the result of decades of research and development. In the same way, FIs have consistently leveraged data and technology to solve challenges and serve communities better.

Parallel journeys of AI, banking technology

Artificial intelligence (AI) is often heralded as a revolutionary force in today’s world, but its story stretches back decades. Each milestone in AI’s evolution—driven by breakthroughs in data processing, computing power, and algorithmic innovation—has brought us closer to generative AI (GenAI), the transformative technology of our time.

Interestingly, banking and lending have been closely tied to this technological journey. Banking and lending have a long tradition of leveraging the best technology available, finding new use cases as the technology evolves over time. Financial institutions have embraced advances in data-driven decision-making, using them to improve credit assessment, fraud prevention, and financial inclusion.

By exploring the evolution of AI alongside its adoption in banking and lending, we can see how today’s generative AI capabilities build on decades of innovation—and how they fit into the financial industry’s ongoing legacy of technological leadership.

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AI's evolution from neural networks to generative AI

AI may seem like it has blossomed recently, but its roots lie in several distinct time periods over the last 75 or so years. To level-set on relevant terminology, let’s start with a brief description of artificial intelligence in its various forms. These are shown in the illustration below from consulting firm BCG.

Diagram showing artificial intelligence and subsetsArtificial intelligence (AI) is a broad term for the problem-solving ability of technology to do tasks that we typically expect humans to perform.

Machine learning (ML) is a subset of AI where computers take in data to learn and improve predictions over time.

Deep learning, a subset of machine learning, is technology that learns from large amounts of unstructured data and can make informed, intelligent decisions on its own.

Generative AI, another subcategory of AI, also learns from data, but it can create brand-new content in the form of text, images, music, etc.

Predictive AI, used widely in banking, can leverage various forms of AI, including machine or deep learning, to predict activities or events.

The timeline of  AI development

The diagram below shows the parallel timelines of developments in AI and lending technology. Let’s look first at the key milestones through the decades of AI development. 

  1. The origins of AI: Neural networks and early systems

AI’s journey began in the 1950s and 1960s, when the foundational concepts of neural networks and artificial intelligence emerged from the work of mathematicians. Bringing together rule-based and expert systems to offer new approaches to solving problems offered a lot of promise. Excitement around using these new concepts to solve a variety of problems, however, waned as some of the promises fell flat. AI’s “winter” in the 1980s eventually gave way when researchers turned their attention to machine learning (ML) in the 1990s. They focused efforts on using data and algorithms to uncover patterns independently, with very little human intervention.

  1. The rise of machine learning and computational power

In the 1990s and early 2000s, advances in computational technology transformed the landscape. Distributed computing became mainstream, and the launch of public cloud infrastructure such as AWS increased computing power. The increased capacity allowed systems to handle larger datasets, so researchers revisited neural networks to focus on deep learning, which is essentially thousands of neurons stitched together in a specific architecture. This launched the “age of neural networks” starting around 2006 and lasting about a decade. Companies began creating practical applications, like Apple’s Siri and Amazon’s Alexa. These machines could understand voice instructions and connect to different databases or systems to assemble useful information to return to the user.

  1. The transformer era and generative AI

The next breakthrough came in 2017 with Google’s introduction of the Transformer neural network architecture. Transformer gave a lot of new capability and power to the neural networks, providing the ability to look at large amounts of information and connect the context of that information. Earlier models could only analyze small snippets of text, but with self-attention and other innovations, Transformers enabled AI to process entire documents.

This Transformer architecture really took off. Combined with the increased computational power, it spurred researchers to expose the architecture to as much data as possible. This innovation paved the way for Open AI’s ChatGPT and other large language models (LLMs), which leverage vast internet-scale datasets to generate human-like text and insights that are similar to the input data but slightly different. With this capability, generative AI has moved beyond text to include images, voice, and video, creating entirely new possibilities for application.

timeline of developments in AI and lending technology

Lending’s evolution: A legacy of data-driven innovation

As AI advanced, banking and lending also evolved, consistently leveraging new technologies to improve decision-making and expand access to credit.

Let’s examine the significant technology milestones for lending and credit:

  1. From qualitative assessments to quantitative models

Lending assessments historically were largely qualitative, relying on relationships and reputation. During the 1950s and 1960s, as neural networks started to come to the forefront of innovation, a lot of changes were happening on the lending side of banking. Credit bureaus, which were very localized at the time, began expanding to a more national footprint. Expanding these bureaus nationally enabled standardization in credit assessments. Banks also began adopting statistical methods and metrics to assess credit risk. They started using more quantitative information like debt-to-income ratios, debt service coverage ratios and other factors.

In 1970, Congress passed the Fair Credit Reporting Act to make sure information in credit reports was fair, accurate, and kept private. This law and later updates to it created new federal requirements surrounding the consumer information that lenders furnish to credit reporting agencies, which affected many lender processes.

  1. The Internet era and predictive models

The 1980s and 1990s brought the rise of the Internet, which transformed how banks used data. FICO introduced its scoring system in 1989, providing a standardized scale for creditworthiness. Banks started to use statistical predictive models not only at the time of credit origination but also across the consumer journey. These models influenced marketing strategies, collections, and fraud detection tools.

  1. Cloud computing, mobile technology, and financial inclusion

By the 2000s, cloud computing and mobile platforms allowed banks to serve customers in new ways. Many financial institutions had already established web channels through which customers could interact. Mobile applications became widespread, and lenders started to look at alternative data sources—like rent, utility payments, and telecom data—to expand access to credit and improve the accuracy of risk assessments.

Generative AI in lending: The next frontier

Today, generative AI represents a new chapter in lending innovation. Building on decades of advancements, the technology offers capabilities that go beyond traditional analytics.

  • Deep personalized customer interactions: AI-driven systems can analyze vast amounts of customer data to provide tailored recommendations and offers.
  • Enhanced fraud prevention: Generative models can identify patterns and anomalies in real-time, reducing fraud risk.
  • Streamlined decision-making: Generative AI can process unstructured data, such as customer communication or scanned documents, to support more accurate credit decisions.

Lenders have a whole new powerful technology in hand. The task ahead for them and technologists is to identify the right kinds of use cases and ensure the technology aligns to what is best for humankind. This is called the “age of AI alignment.”

 

Understanding the journey to embrace the future

The parallel evolution of AI and lending underscores an important lesson: AI as we know it today is the result of decades of research and development. Similarly, FIs have consistently leveraged data and technology to solve challenges and serve their communities better.

This AI era is no different. Abrigo believes that when financial institutions have a trusted technology partner, they’ll more easily approach AI with confidence.

Abrigo has a strong commitment to making sure the AI-powered solutions we provide protect sensitive data and are explainable, unbiased, and compliant with regulatory requirements so that customers are as confident using this technology as they are using our non-AI solutions.

Abrigo is responsibly and strategically using our knowledge of customers, markets, and banking industry problems to rapidly create solutions that are attuned to bankers’ needs – solutions that help institutions make faster loan decisions, prevent fraud losses, uncover hidden risks, and unlock productivity in other ways.

Building on our legacy of innovation and trust, we’ll help financial institutions navigate this transformative era.

Learn more about Abrigo's strategic, proactive approach to AI in this whitepaper, "AI and generative AI."

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About the Author

Sriram Tirunellayi

Director of Applied AI
Sriram Tirunellayi (Sri) is Director of Applied AI at Abrigo, where he drives AI product strategy and innovation that helps financial institutions manage risk and drive growth. Before joining Abrigo in 2024, he worked with startups and Fortune 500 companies such as Equifax driving AI/ML and data and analytics product

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About Abrigo

Abrigo enables U.S. financial institutions to support their communities through technology that fights financial crime, grows loans and deposits, and optimizes risk. Abrigo's platform centralizes the institution's data, creates a digital user experience, ensures compliance, and delivers efficiency for scale and profitable growth.

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